Delivery and Shipping
Purchasing
Firecreek Winery encourages the legal and responsible consumption of alcoholic beverages. By using our website and/or placing an order you are confirming to us that you are at least 18 years of age. Firescreek Winery complies with the New South Wales Responsible Service of Alcohol laws and guidelines.
Risks & Warnings
Customers should also be aware of the following inherent risks and warnings:
· Alcohol should be consumed in moderation and never in conjunction with operating a motor vehicle or machinery. Women should not drink alcoholic beverages during pregnancy because of the risk of birth defects. Alcohol consumption may cause health problems.
· A case of wine is heavy, so extra care should be taken when lifting it. If you are concerned about the weight, we advise that you transfer the bottles 1 or 2 at a time.
Delivery
Delivery tariff is indicated on the shopping cart page of the website. Deliveries are via Australia Post or Aramex Fastway Couriers. All wine orders can be delivered to any nominated address, including Post Office boxes. If the person accepting the delivery is out and there are no delivery instructions, a card in the post box directing you to collect your order or next delivery time arrangements. Delivery to capital cities is within 5-7 working days. Other areas (including Tasmania and Northern Territory) may take up to 10 working days. In current climate, postal and courier services are experiencing unprecedented delays. We seek your understanding in this matter.
International Delivery
We cannot offer international shipping.
Availability
Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund.
Packaging
All wine is packaged using durable cardboard boxes or postage tubes.
Refunds Policy
We will replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory. Please send an email to winemakers@firescreek.com.au to arrange for a replacement. Please note we will not replace wine that was damaged due to adverse weather conditions during shipment or wine that was ordered in error.
If your wine has been broken or damaged in transit, please contact us immediately. Please send an email winemakers@firescreek.com.au to request return instructions, and ensure that all original packaging is retained in case of the need to return.
Security Policy
Firecreek Winery wants to ensure that you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us. Firescreek Winery has a secured transaction environment for commerce on the internet. Our online transaction system uses Secure Socket Layer Technology (SSL) to ensure your online shopping experience is safe, sound and secure at all times.
With the combination of encryption on our website and a secure browser at your end, you can be assured that your transaction booking details are encrypted. SSL locks all information passed from you to us in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data systems.
SSL is the system that is used by all reputable e-commerce sites. The Industry standard for encryption technology, SSL is compatible with Internet Explorer, Mozilla Firefox, Safari, Opera and most other browsers.
If you are concerned about using your credit card online, you can contact us for more information and assistance.
